Vermont Department of Public Service
If you are a tenant in need of utility assistance, please be sure to check YES in the box that asks “Do you currently pay for utilities in addition to your rent?” in the ‘Rent Benefits’ section of the Tenant Application.
Accessing the Owner Portal, completing questions, and requesting payments for your customers who have applied for Utility Assistance are available below.
Please login to the Owner Portal located at HTTPS://verapownerportal.reframeassist.io/#/auth/login
Once logged in, go to the Unit Certifications item in the left hand navigation menu. There you will see a list of customers who have applied for the Utility Assistance program. Complete the questions for each and then enter a payment request for the total amount due in arrears since April 1, 2020. You can also request payment for a current bill which has been invoiced but is not yet overdue. Upload a copy of the invoice that documents the amount in arrears and current bill due, if applicable. Finally, complete the Certification Page and esign.
The VERAP Caseworker will review your requests and schedule payments. If you have not yet provided a W9 and Direct Deposit information at https://vtutilityhelp.com/, you can also upload these forms in the portal.
Please contact the Vermont Emergency Rental Assistance Call Center at 833-488-3727 (833-4VT-ERAP) with any questions. The center is open from 8:30 am to 7:00 pm, Monday through Friday, and 9:00 am to 1:00 pm on Saturday.
To participate in the Emergency Rental and Utility Assistance Program (ERAP) in Vermont (VERAP), renters must attest that:
If you are applying JUST for utility assistance and NOT applying for rental assistance you will need to fill out the complete rental assistance application and:
Yes, the utility assistance program can be used on past due balances after April 1, 2020 and current payments.
Following are the changes that will be implemented to VERAP beginning October 1, 2022. Clarification of these rules may continue please check our website on Fridays for the most up to date information.
Substantive Income Changes:
If an applicant’s reported income changes and the change results in the applicant being categorized in a new area median income (AMI) category, documentation of the reason for change and/or documentation of new income will be required.
4. All HOTEL Nights will be capped at a rate of $130 per night
Other Expenses Related to Housing:
Application for Other Expenses Related to Housing are impacted as follows:
VERAP will stop taking new applications for Other Expenses Related to Housing Habitability Repairs on 09/23/2022
All Health and Safety Repairs must be completed, and all documentation uploaded by 11/30/2022
Stipulation Payments – New applications will not be accepted after 11/30/2022
Rent into Court Applications will no longer be accepted after 11/30/2022
Money To Move applications will be accepted until 11/30/2022
Reach-Up Rental Assistance:
Utilities (VERAP-U and REAP):
Other Helpful Resources:
Public Benefit Programs – Including General Assistance Emergency Housing, 3SquaresVT, Fuel Assistance, Water Assistance and more:
We have worked to create a summary of resources that may assist you during this time of transition. Here is a list that you may find helpful.
If you have other needs, you may also reach out to 211 for resources that may not be listed here.